Frequently Asked Questions
When will my Leads be Delivered?
Delivery of your leads is generally within 24 to 48 hours. We strive to deliver your leads the same day as your order, but it may can take longer depending upon demand, time of day, and day of the week.
What forms of payment do you accept?
We accept Visa, Mastercard, and Discover Card. Our online payments and information are kept secure using such state-of-the-art services as Authorize.net, and Trust Guard.
We do not accept Western Union, money orders or personal checks.
If you need another form of payment, please contact us.
How many times do you sell your leads?
All our leads, whether real time, fresh, or email leads, are sold no more than two times. We do not sell the same leads to anyone within the same company, so you have exclusive use of your leads within your company.
How do you generate your leads?
All of our leads are generated online, using such methods as pay per click, organic search engine placement, email marketing, web site advertising, and several other methods. All prospects visit one of our home business opportunity web sites, and complete the online form to request more information about working from home. No incentives are given or asked for.
Below are a few samples (out of hundreds) of our lead capture pages:
Do you have monthly autoship or auto renewals?
All leads are one-time only purchases, unless you specifically choose to receive leads through our leads autoship. Many companies make autoship automatic, hoping you will forget to cancel and charge you for more leads. With National-Leads, autoship is optional only, and is never a requirement for leads purchases.
The benefits of autoship are to save money on your order, and to put your recruiting and business building on automatic pilot.
Do you offer a Guarantee?
No. In standing behind the quality of our leads, we have created "entry level price points" for each leads package we offer to eliminate or minimize your financial risk as you test our leads. As Clint Eastwood said, "If you want a guarantee, go buy a toaster."
Do you offer Free Samples of Leads?
We no longer offer free samples of leads. A small sample of leads is not going to give you an accuarate representation of the overall quality of our leads. That is why we have created "entry level price points" for each leads package we offer to eliminate or minimize your financial risk as you test our leads. Just as we spend money as we test market our business in a professional way, we expect the same of our customers.
Do you Replace Bad Leads?
We have found that the simplest way to cover invalid leads is to give all orders 10% more leads. This means less administration on your part and ours, rather than having to check each lead that has been reported invalid. This ultimately keeps our costs down, which in turn keeps the cost of leads lower.
A bad lead is defined as a wrong number, disconnected number, or incentivized lead. A bad email address is not replaceable due to the many complications that can make an email address non-deliverable that are out of our control.
All real time and fresh leads receive a 10% overage to account for any invalid leads you may come across.
All email leads receive a minimum 20% overage to cover any invalid records. No further replacements are offered.
How can I pause/unpause my leads?
Your leads can be paused by logging into your Leads Control Panel. Simply log in and click on the "Orders" tab. You can then pause your leads to stop delivery. Reverse the process to un-pause your leads.
How can I slow down or speed up my leads?
You have full control over your daily lead flow. Go to your Leads Control Panel and log in. Simply log in and click on the "Orders" tab. You can then change the number of leads you want to receive daily.
Are your leads incentivized?
No. If you come across a lead that has received an incentive (such as a sweepstakes, vacation, ipod, gift card, etc.), contact us right away and we will replace that lead. Take our free 5-Day Mini Course on MLM Leads and learn more about incentivized leads.
Just for clarification - where noted, some of our email leads are coregistration leads (coreg). A coreg lead is not an incentivized lead. However, none of our real time or fresh leads are coreg - only those email leads that are labeled coreg.
When will I receive my leads?
You will receive your leads within 24 hours, (a bit longer over the weekend). If you have not received your leads within 72 hours of your purchase, please contact us.
If you have not received your leads, and you haven't been contacted by us via email... it could be a problem with your email filter or your mailbox is too full. Please make sure you can receive email from: info@national-leads.com
Learn how to "Whitelist" our email to insure you receive your leads from us.
Do you offer refunds?
We do not offer refunds. All sales are final. Please refer to our Terms of Service for more information.
Other Questions?
Of course if you have other questions, feel free to contact our customer service by email, Live Chat in the upper left corner of this page, or by phone.
817-915-1155
Monday - Friday
9:00 a.m. - 6:00 p.m. CST
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