MLM Leads | National-Leads.com FAQ's

When will my Leads be Delivered?

Delivery of your leads is generally within 24 to 48 hours. We strive to deliver your leads the same day as your order, but it may can take longer depending upon demand, time of day, and day of the week.

If you have not received your leads, and you haven't been contacted by us via email... it could be a problem with your email filter or your mailbox is too full. Please make sure you can receive email from: info@national-leads.com and nl@leadcustomerservice.com

Learn how to "Whitelist" our email to insure you receive your leads from us.

How many times do you sell your leads?

All our phone leads, both real time and fresh leads are semi-exclusive, meaning they are sold to you and potentially up to two other people in different businesses, over the life of the lead. The number of times a lead is sold depends upon current demand. There are times when a lead may only be sold once or twice, and then maybe a third time as a 30+ day old lead.

We do not sell the same leads to anyone within the same company, so you have exclusive use of your leads within your company.

How do you generate your leads?

All of our leads are generated online, using such methods as pay per click, organic search engine placement, email marketing, web site advertising, and several other methods. All prospects visit one of our home business opportunity web sites, and complete the online form to request more information about working from home. No incentives are given or asked for.

Below are a few samples (out of hundreds) of our lead capture pages:

Do you Replace Bad Leads?

With our real time leads, we use advanced verification at the time a lead is generated to cut down on bad leads. But even with state-of-the-art technology, a few bad leads still get through. If you get a bad lead, all you have to do is login, follow the instructions, and get that lead replaced. It's that simple. Guidelines for bad leads are:

Prospect is under 18 years old
Wrong number
Disconnected number
Located outside US & Canada
Information submitted by a third party (unwillingly)
Person claims never having requested information

Guidelines for leads that cannot be replaced:

Prospect is not interested in your business
Bad email address
Unable to reach a live prospect or leave a voicemail
Person has been previously contacted by someone from same company
Prospect is already involved in network marketing
Lead is older than 5 days

You must report a bad lead within 5 Days of receiving the lead.

Fresh leads receive a 10% overage to account for any invalid leads you may come across. No further replacements are offered.

How Do I Replace A Bad Lead?

Click Here for a short tutorial that shows you exactly how to request replacement of bad leads.

Around here, you'll never pay for a bad lead.

Anytime you dial a number that's disconnected...out of service...or connects you to a real live person who says that the prospect doesn't live there...that's considered a bad lead. Also, if you get connected to the right person...but they tell you that they never requested information about working from home...that's a bad lead as well.

Don't get mad. In your Contact Manager, just look for the "Rate/Return this Contact" box in the Contact Details page for that contact. Click on the link that says "Return this Business Prospect" and we'll replace that lead.

Just make sure that you ask for a replacement within 5 days after receiving the lead, OK?

Leads submitted for replacement will be verified within 7 days of submission. If the chargeback is accepted, you will receive a Chargeback Granted email, and a replacement lead will be sent to your account automatically when one becomes available. If it is denied, you will receive a Chargeback Denied email, with an explanation as to why it was denied.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover Card. Our online payments and information are kept secure using such state-of-the-art services as Authorize.net, and Trust Guard.

We do not accept Western Union, money orders or personal checks.

If you need another form of payment, please contact us.

Do you have monthly autoship or auto renewals?

All leads are one-time only purchases, unless you specifically choose to receive leads through our leads autoship. Many companies make autoship automatic, hoping you will forget to cancel and charge you for more leads. With National-Leads, autoship is optional only, and is never a requirement for leads purchases.

Auto-ship is a recurring order. When you place a new order you will be given the option to select auto-ship during checkout. Your auto-ship will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order and price as your first order. There is no contract or obligation to stay on auto-ship. You may cancel at any time.

"Once a month auto-ship" processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending on the length of the previous month (Example: February has 28-29 days so the following month your auto-ship will process a few days earlier).

Do you offer Free Samples of Leads?

We no longer offer free samples of leads. A small sample of leads is not going to give you an accuarate representation of the overall quality of our leads. That is why we have created "entry level price points" for each leads package we offer to eliminate or minimize your financial risk as you test our leads. Just as we spend money as we test market our business in a professional way, we expect the same of our customers.

How can I pause/unpause my leads?

Your leads can be paused by logging into your Leads Control Panel and going to the link that says "View Your Order Invoice History." You can view how to pause your leads in this brief tutorial - Click Here for the tutorial.

How can I slow down or speed up my leads?

After your order is placed there is no option through the website to change the daily delivery of an order already in progress. Please contact customer support with your request.

Lead delivery may vary each day depending on the type of lead ordered, our current production volume, and the amount of currently open orders.

Most real time leads have the option to select how many leads are received each day during checkout. Batch leads (fresh leads and aged leads) are usually delivered as soon as they are available after you place your order.

Please note: The percentage (%) you select is the maximum amount of leads that you are likely to receive each day, but we cannot guarantee daily delivery amounts. Actual daily delivery will depend on the lead type and supply of the leads each day. We are continually working to meet your maximum amount requested each day.

Are your leads incentivized?

No. If you come across a lead that has received an incentive (such as a sweepstakes, vacation, ipod, gift card, etc.), contact us right away and we will replace that lead. Take our free 5-Day Mini Course on MLM Leads and learn more about incentivized leads.

Just for clarification - where noted, some of our email leads are coregistration leads (coreg). A coreg lead is not an incentivized lead. However, none of our phone leads, real time, surveyed, instant voice leads, short form, etc. are coregistration.

Do you offer refunds?

We do not offer refunds. All sales are final. Please refer to our Terms of Service for more information.

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